FAQ

FAQ

Frequently Asked Questions

Where do you deliver?+

We currently deliver to all valid addresses within the UK Mainland.

We do not ship to:

  • Northern Ireland (BT postcodes)
  • Isle of Man (IM)
  • Channel Islands (JE, GY)
  • Scottish Highlands & Islands (including AB, DD, HS, IV, KA, KW, PA, PH, ZE)

For more details, see our Shipping Policy.

How much is delivery?+

Delivery is completely free for all eligible orders shipped within the UK Mainland.

No hidden fees or additional charges will be applied at checkout.

How long does delivery take?+

Our standard delivery timeframe is 7–10 business days.

Orders placed before 2:00 PM GMT are processed on the same business day. Delivery includes both handling (2–3 days) and transit (5–7 days).

How do I track my order?+

Tracking details are emailed once your order is dispatched. If you don’t receive it within 3 business days, contact us at info@stuffbox.co.uk.

I didn’t receive a tracking number. What should I do?+

Check your spam or junk folder. If still missing, contact our support team and we’ll manually provide tracking details.

What payment methods do you accept?+

We accept:

  • Visa, MasterCard, American Express
  • Maestro, Diners Club, Discover, UnionPay
  • Apple Pay, Google Pay
  • PayPal (including Pay in 3)
  • Shop Pay (with instalment options)

See our Payment Policy for full details.

How do I start a return?+

Email us at info@stuffbox.co.uk with your order number and reason for return.

We’ll review your request and send instructions, including a return address and, if applicable, a return label. Items must be unused and in original packaging.

What if my item is damaged or incorrect?+

Inspect your delivery upon arrival. If it’s damaged, defective, or incorrect, contact us within 48 hours at info@stuffbox.co.uk with your order number, description of the issue, and clear photos.

We’ll arrange a resolution promptly.

Can I exchange an item?+

Yes, we accept exchanges within 30 days of delivery for eligible items. Exchanges are subject to availability and must be unused in original condition. Exclusions apply (e.g., custom items).

Where is Stuffbox Ltd based?+

We are based in London, UK. Visit our About Us page or see the footer for full company details.

How do I contact customer support?+

We’re here to help! Contact us:

  • Email: info@stuffbox.co.uk
  • Phone: +44 7984 200359
  • Hours: Monday–Friday, 9:00am–5:30pm (Saturday: 10:00am–2:00pm)